On this page you will find the answers to some of the most frequently asked questions about the Viral Subscriber plugin, please read through these fully before requesting support.
Do you harvest, store, or sell data collected from Facebook?
No. Subscriber data is NOT recorded or stored in any way. The software is simply provided to send your subscriber’s information from Facebook to your autoresponder.
Is this plugin allowed within Facebook’s Terms of Service?
Yes. Every subscriber that signs up through the plugin first gives full permission to allow your app to access their data and send an unlimited amount of email as long as they remain opted in.
Do I have to use the link inside Facebook?
No. You can still place your optin link within a Facebook page but you could just as easily add it to your website, an email or even a banner advert and it will verify their email using Facebook. One of the beautiful things about Facebook is people usually logged in most of the time they are online.
How can I add an optin link on my Facebook page?
You can add the viral subscriber link anywhere you can add HTML on Facebook including all new iframe apps available for your fan page.
Can you use this plugin with self-hosted autoresponders like AutoResponse Plus?
Yes. You should be able to use any auto-responder even if you usually add your own custom optin form code. You can find step-by-step instructions with your product documentation.
How do I install and configure Viral Subscriber?
We have a full installation and user guide on the download page.
The plugin is not working with my other Facebook plugins, can you fix them?
Unfortunately not. Viral Subscriber uses Facebook connect technology that we have little to no control. Occasionally running multiple plugins hooking into Facebook may cause errors.
My question isn’t in this FAQ, what can I do?
If you can’t find the answer in the FAQ above then you can submit a request here detailing your version of WordPress as well as any themes or plugins you have installed and activated.
How do I get a refund?
We offer a no hassle 60 day guarantee will happily give you a refund within the guarantee period. Simply shoot us a support email by clicking here with your PayPal transaction number.